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Out teach the competition to beat them. Jason fried of 37signals talks about how they sell more by out teaching the competition. He allays fears that if you put your ‘secrets’ out, your competition will copy them. Somehow, that’s counter intuitive but true.  More...
The difficult question is when should you loosen your purse strings and by how much? Each of us small business persons has to decide on our own based on the circumstances we face.  More...
This strategy --- of empathizing with the role of another professional, however lower down in the hierarchy --- costs very little but gets you rich returns.  More...
The spoken word does seem to convey much more in shorter time. Voice inflections, pauses and the enthusiasm you can convey when you speak may not be conveyed through a long document.  More...
Having a mentor is helpful because someone who has already been there and done that can shorten your learning curve saving you time, money and failure.  More...
The best news about this whole trust business is that you can charge a premium for trust. Trust can be a fantastic investment into your business.  More...
The best news about this whole trust business is that you can charge a premium for trust. Trust can be a fantastic investment into your business.  More...
Best customer experiences are not about the product or the service alone, but about the attitude with which those services were rendered or product delivered.  More...
If you measure, you can manage. It talks about how and what you have to measure.  More...
Making promises is easy. Delivering is not. If you deliver more than expected, the customer talks positively about you to some people.  More...
Crux: Listen to employees; Share information; be open; Salary is not a motivator; Refine your hiring process; Let candidates experience your workplace  More...
As a small business owner, Generating revenue is my priority. This article explains how LinkedIn can contribute to revenue.  More...