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Many businesses like to advertise that they have excellent customer service or top service records, but what does this really mean? More importantly what does this mean for customers? Read More

Customer Service Agents are the frontline staff of the company they are who customers speak with first. Essentially, they are the voice of the company.

If a Customer Service agent is professional, friendly, and can solve a customers needs, that customer will have a positive impression of the com Read More

Lesson learned: contacting a customer service call center sometimes brings out the worst in us. Here are a few tips to lower the stress level (for both parties!) in a customer service interaction.

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Today I’m thrilled to present to you the first-ever Social Media Explorer Report. “Customer Twervice: Exploring Case Studies & Best Practices In Customer Service Efforts Using Twitter,” surveys 10 companies using Twitter for customer service and attempts to present insights and best practices for y Read More

If you have great communication skills then outsourced customer service is just for you. There are a number of companies that put in a lot of effort but yield little result in marketing and are now tapping other options such as mailing lists, sales calls and web sites of private individuals to prom Read More

In this increasingly competitive global business marketplace, it has never before been more important to offer a high level of customer service to your customers. After all, in many cases, the quality of customer service you provide will be the one thing that sets your business apart from the compe Read More

At first glance, a referral is a pretty simple thing. For most sellers, managers, and trainers, a referral is just a name and phone number that a client has given once the seller has completed the sale, has done a good job for the client, and then asks a general question such as, “do you know of a Read More