1. Erosion of Authority, 2. Strong Focus on Self, and 3. Excessive Drive for Achievement are three reasons for the recent outbursts and bad behavior. So what can we do to promote civility?
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Lack of Civility: Why Are People Misbehaving?
Posted by Etiquette under Human ResourcesFrom http://carolboryblog.com 5346 days ago
Customers Witnessing Incivility Between Employees Cost Big Bucks
Posted by Etiquette under ManagementFrom http://carolboryblog.com 5372 days ago
A Twitter message came across my desk that read in part: “Just witnessed a manager scolding his employee in front of customers—it made me sad—”
While this may seem inconsequential, 83% of customer's who witness incivility between employees share it with a friend or family and, the customer usually leaves immediately without buying anything.
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”