SalesPortal submitted the following stories to BizSugar

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It’s imperative that brands reach out to customers on their channel of choice. Be it online, voice, chat, or any other platform, your customer expects you to be there when they need you. Read More

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The major success component in any cross-selling campaign is relevancy. The right offer at the right time to the right customer. Therefore, it’s important that you keep in mind that cross-selling doesn’t just have to be about upselling your own products; for instance, a cable provider might try ... Read More

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Here are some of the blog posts for marketers and contact center executives that we’ve recently found interesting. Hopefully you’ll get something out of them too! Read More

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Even with the rise of online customer service channels, contact centers still handle a growing number of the more complex customer sales and service interactions today. And with the growing volume of calls driven by mobile adoption, new and innovative marketing programs are emerging such as ... Read More

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Cross-selling became a popular marketing and customer acquisition technique through customer service and sales contact centers back in the 1990s. In the past ten years it has become a common practice on web sites based on an understanding of consumer insights learned from navigation patterns. Read More

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Here are some of the blog posts for marketers and contact center executives that we’ve recently found interesting. Hopefully you’ll get something out of them too! Read More

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Here are some of the blog posts for marketers and contact center executives that we’ve recently found interesting. Hopefully you’ll get something out of them too! Read More

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A customer trigger event is a major (although it could be a minor) event that happens in a consumer’s life, such as buying a house, that triggers the need for additional decisions regarding products or services. Read More

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Even in the face of the rising usage of online self-service, the voice channel is still the preferred channel of choice for many customers. In fact; a survey from Forrester found that well over half of customers prefer to interact with a customer service representative via the phone. Contact center Read More

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Marketing individuals have a lot of ways to interact and “read” their customers online thanks to the power of social networking sites like Twitter and Facebook. Customers are posting their unfiltered opinions about movies, books, local restaurants and brands online after almost every interaction—a Read More

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