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There are a myriad of reasons why solutions to problems aren’t implemented. For instance, a business may not have the resources such as money or labor to implement the solution. However in most instances, it’s not a lack of resources that is the barrier, but rather it’s the lack of clarity and conviction where people get tripped up. Read More

I believe the toughest race for business leaders is to understand how to best lead through transitions. To lead through transitions effectively, one needs to... Read More

These are a few of the questions every business needs to ask today to better position themselves for future opportunities or risk. Here are a just a few I'm beginning to ask. Read More

The lesson is quite simple. If a prize is awarded and no one understands why they received it, especially the receiver of the award, you have a problem. Therefore before a prize is awarded, it should meet certain criteria. Read More

Have you ever pondered the consequences of “too” in a conversation. The simple word that is commonly misrepresented (i.e. to, two) is possibly one of the most defining words in the english language. Read More

As a child, I was afraid of the boogeyman, a make believe character often used to make children behave. Well I'm wondering, are you afraid of the whistleblower? If you're a business leader and you aren't, you should be. Read More

The whistleblowers role of exposing silent problems in organizations will grow in importance in the future. How organizations guard against this risk is critically important. Read More

Silent problems destroy companies! ADM's missteps in how they handled silent problems in the 90s should be a lesson to everyone and what can happen if they aren't dealt with proactively, and eventually escape. Read More

Have you ever wondered how communication impacts organizational performance? Well if you haven't, you should, because recent studies by Rittenhouse Rankings indicates there is a direct connection. Read More

In today's marketplace, customer service is more important than ever, and therefore, the value of good customer feedback is also heightened. When customer feedback leads to customer dissatisfaction, you have a problem. Here are 3-rules to follow to avoid the trap. Read More