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This is a great inspiring post for anyone but especially for those who are starting a business. Enjoy. Read More

There are many things you'd like to say to clients (but don't), a few that you say anyway (and don't regret), and then there are seven words this author recommends you never, ever say to your clients if you want to rise to the top of your game. Read More

"How we spend our time is a key strategic decision. That's why it's a good idea to create a to do list and an ignore list. The hardest attention to focus is our own.

But even with those lists, the challenge, as always, is execution..." Read More

What makes a leader? What are the principles lived by effective, inspiring, leaders? Leadership skills are critical in a startup or small business, maybe even more so than in a large corporate organization. Here are principles that every leader should follow. Read More

Barry Moltz, author of BAM! Bust-A-Myth: Delivering Customer Service in a Self-Service World, answered that question recently. Who better than Barry to answer this? His book, a great book, lists 19 customer service myths. And he busts them all. But these were his 3 favorite myths. Read More

Steven S. Little, author of Duck and (Re)Cover: The Embattled Business Owners Guide to Survival and Growth, shared three ways business can rise above the turbulence in this economy. Read More

Todd Sattersten, author of Four Simple Lessons About Cost, Price, Margin and The Options Available to The 21st Century Business, was a guest on my radio show recently. I asked him: What are these 4 simple lessons about cost, price, margin and the options available to 21st century businesses? Read More

Technically, yes. You can have a person or ( God forbid! ) persons who are very sincere in their efforts to manipulate office politics for the advantage of a few. That few is always their few.
On the other hand, here are some resources and advice for bringing sincerity back to your office culture. Read More

Punishing employee bloggers is too often as effective as punishing the messenger. The issue may be what employees have been inspired to share whether on a blog or in person. Read More

3 metrics, just 3, that confirm you either are or are not serving your customers. You know customers, don't you? The ones who volunteer to give you their money. Read More