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Cross-selling is one of the holy grails of professional services - but so few firms do it well. One of the key issues is that professions are simply not aware of what their colleagues in other service areas do - or if they are, they don't trust them enough to let them loose with their clients. Read More

Motivating professionals is about much more than money. Read More

3 Key Reasons why you should think about entering business card details into your CRM system yourself rather than delegating. Read More

This week has been a great week for podcasts in the world of sales. In addition to my own modest contribution on Lead Nurturing yesterday, a number of my friends & colleagues from across the blogosphere have recently posted new podcasts. This post contains links to them. Read More

n most businesses, between 70-80% of your leads are long term. They're potential clients who pass all your qualifying criteria - but they're just not ready to buy right now. Ideally, you want to begin to build a relationship with these potential clients so that when the time is right to buy, you're in the front of their mind. Unfortunately, Read More

An effective sales manager uses many methods to help his team achieve their targets. Different approaches are needed for different team members. However, one approach that is almost always neccesary is coaching. And unfortunately, it's usually done very badly. Read More

Is this the most painful customer service story ever? You decide.... Read More

One of the key - yet often overlooked - levers for increasing your sales is velocity: the cycle time from initial lead to closed sale. Read More

Good qualification is critical for salespeople to avoid wasting time and to focus their energy on higher potential prospects. But there's a dirty little secret about qualification I'm going to share with you... Read More

The Rainmaker Network is a worldwide free to join network (hosted on Linkedin) focused on helping partners, marketers and business developers in Professional Service Firms to attract new clients and win new business. The network provides a forum for debate, discussion and help for all those involved in selling professional services - from law f Read More