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Acquisitions can be tricky and highly risky, but now, the Kraft unsolicited acquisition of Cadbury Plc has just taken this to a new level. And the take aways from this story applies to all businesses, small, medium and large. Read More

Customer service is an integral component of customer loyalty. Following is the formula for getting it right. Read More

The Madoff Ponzi Scheme is a story about what can happen if the warning signs of silent problems aren't heeded. If you don't, it's amazing how dim a light one can be blinded by. Read More

So last night, I watched and listened and thought. And then it came to me. Favre epitimizes the role of quarterback, and the leadership responsibilites associated with that role. Read More

In most stories, a major character is confronted with a dilemma, often the challenge between “Doing what's right” and “Doing the right thing.” The tension between these two is real and visible, and while the desired outcome is clear, the means to the outcome is sketchy and treacherous at best. And the dilemma often feels bigger than life itself. Read More

A core competency of every organization is to be strong problem solvers. But why is it that some problems are so often avoided, go unnoticed and not solved? Read More

China is a world power. However, China also feels like its just a minute away from another Without Warning Event, which will be heard and felt around the world. Read More

Several years ago I discovered that a direct correlation between silent problems and business performance exists. Companies that deal with their potential and real silent problems quickly perform at a much higher level than companies that allow their silent problems to accumulate. So naturally as an executive coach, I spend a disproportionate amou Read More

On the surface the "structured to go broke" is an absurd concept, since all industries and companies are structured and designed for success. Right? If they weren't structured for success, from a Darwinian perspective they shouldn't exist. However, I'm pondering whether the very nature of some industries/companies, predispose them to be structur Read More

On August 12th, BestBuy, the multinational consumer electronics giant faced a “too good to be true” challenge. In error, they posted a 52 Samsung Digital TV for sale at $9.99 on their website . On the surface, this is a simple story. Yes, a too good to be true story. However, there are several additional currents that should be challenged and inve Read More