Channelship commented on the following stories on BizSugar
Social Media for Call Centers: “Your Call Is Important To Us”. Really?
"I agree, the elderly will definitely call but there's a big segment that's more likely online and with high chances that we could serve them through that channel. If that's so, then Management can make a very wise call and arrange for social media training and hopefully work on a long-term plan where they can clearly yield tangible results."Subscribe
“Adam: Adding to the list: Inleed in Sweden! ;)...”
“Lisa: Thanks for your nice words! It is available on my podcast host for...”
“Love the title Martin, where is it available?...”
“Yes, it's quite the new term Martin. But it's been around for a while....”
“Automation is a broad topic but I like ConvertKit for emails and SocialBee...”
The Social Media Race Companies Can't and Can Win
"Thanks a lot Heather. This point sounds like a super obvious one, but so many companies invest budgets on accomplishing "reach" only, that they forget the most important part is what happens after it :)"