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While the focus on what’s changing on the ground remains a primary component of a company’s overall customer experience strategy, it’s also important to consider what changes must be made to higher level staffing to ensure those responsible with overseeing a shift toward total omnichannel integrati Read More
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The real danger hovering over the heads of some people in transition is the fact that they’re headed toward a cul-de-sac and don’t even know it. Read More
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For me it is always the question of the contractor's bid, initial communication and portfolio that the contractor has. If an inexperienced contractor has no Read More
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When we are talking about remote employees we are talking about the concept itself. Your remote employee might be a freelancer, one-man business, contractor in Read More
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Not knowing how to communicate effectively can cripple your business. Improve your communication skills by recognizing and fixing the problem. Read More
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Small business owners wear lots of hats. The one they don't take off enough is the technicians hat. They know how to make the product or service they provide. We all need to put on the owners hat and learn the processes that help run the business. Read More
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“Why do Japanese take so long to make decisions?” - “Why don’t Japanese give clear instructions?” - What’s the best way to get my contacts in Japan to answer my questions more quickly?” Please be sure to join us for the last offering of this seminar in Detroit in 2013!

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When it comes to making business decisions how often do you follow your gut feeling? When you do so you honor your trust and make business decisions that you do not second guess. Read More
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After you incorporate your business, what's next? Nellie Akalp, CEO of CorpNet.com, shares what you have to do in this The Mogul Mom post. Read More
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Firing employees is one of the hardest things to do with running a business. Here's 8 tips for firing an employee without major problems! Read More
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