Team leaders are important since they are on the front line of customer service. Ineffective team leaders will negatively affect team efficiency, the customers’ experience, and the organisation’s final results. Some targeted team leader development training would seem to be a wise investment. Read More
HR practitioners and trainers often have to deal with people who seem ‘overly sensitive’ or inclined to ‘take things personally.’ This video, by people skills expert Eleanor Shakiba, explains why this happens. Then it describes how you can help employees manage the boundary between ‘self’ and ‘work Read More
Each day the challenge to find the best and most talented employees increases. Employer branding is more important than ever and the benefits for the customer, employee and employer are huge.

Google, Apple, Facebook… these are some of the top favorite companies to work for.
Beyond the prestige Read More
In case of small- and mid-size businesses, the process of human resource and implementing employee benefits administration very often becomes a burden upon an individual’s shoulders, might it be over a company manager, bookkeeper, or on the company owner himself. Read More
Emotional intelligence is the ability to understand your own emotions and the ability to empathise with others. Some people lack empathy or emotional intelligence; they don’t know how their words and actions impact on the emotions of others, other people are very empathic and are sensitive to other Read More
There is a common trend nowadays to merge the Big Educational Institutes. During this process of change, the organization must protect their Human Capital. There are various issues related to the process of restructuring like loss of morale, anxiety, errors in works, etc. The Human Resource team ha Read More
The term Employer Brand is the process to use to define the reputation of an organization's employer. This process of employer brand is measured by various processes like talent acquisition, engagement and retention strategies, etc. Read More
Want to know a quick path to a disgruntled shift employee? Schedule them for the dreaded “clopen”. What is a clopen? CLOSE/OPEN = Clopen. It’s when someone closes (or has the last shift of the night) then has their very first shift the next day. How convenient is that! Why go home? Just nap on a co Read More
If something’s worth doing, it’s worth doing well – the interview process is no exception. If you want to attract and retain top talent, then you need to optimise your interview process. Read More
Some people seem to think everything you say is aimed at them. Even your most innocent remark triggers tears or anger. People like this can seem very difficult people to handle. So how do you respond with appropriate assertiveness when someone takes everything you say personally? There are three si Read More

Three Key Voluntary Policies for Women

Today 4 in 10 women are the sole or primary breadwinners for their families,¹ and they do more than twice the amount …
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Jenn Herman @jennherman31 is All About Social Media

She may work as a full-time director of marketing by day. But in her spare time, Jenn Herman likes teaching small … More
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