Wow! This is the kind of customer service that they'll be mentioning in business books for years. You never know what can happen when you add a little human kindness to your "customer policies." Kudos to Zappos!
Now this is what I call customer service
Posted by
TerryJackson under Customer Service
From http://www.zazlamarr.com 1571 days ago
Made Hot by: thesmiths on October 24, 2007 4:33 pm
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1571 days ago