Search results for service
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If you are in the business of optimizing web pages and promoting web sites in search engines, in all likelihood, you’ve never personally experienced the product or service you’re paid to market.
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Almost anyone can pull together a web-based survey using free or almost free survey
tools available on the Internet. In fact, these do-it-yourself tools can help you save money and time by making use of resources already developed by professionals. However, as some of you might know from getting involved with some other do-it-yourself activities,
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Cubric ponders why some companies automatically renew services and then don't listen to what the customer is really saying about their services.
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Best customer experiences are not about the product or the service alone, but about the attitude with which those services were rendered or product delivered.
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Regardless of the industry, everyone has had a challenging experience with customer service. Because the Internet has given businesses the opportunity to connect with more consumers, the focus on customer service quality has given way to customer service quantity. Here are five key practices (starting with the easiest) to creating an exceptional c
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A great story about how a TypePad representative used Twitter to provide stellar customer service.
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NYTimes.com is getting more social and is doing so by introducing a new service called TimesPeople, as an effort to enhance the reach of its content and expand its services to a broader audience.
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The U.S. Postal Service (USPS) is going digital on bulk mail service. Unique scannable bar codes will start to show up in May 2009 on business- and first-class mail and packages. The codes should speed up processing of that mail and will allow businesses as well as post offices to track the movement and delivery of each piece sent.
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United Parcel Service Inc has launched a bridge loan for small U.S. businesses that import goods into the country.
Under the UPS Capital Cargo Finance program, the company will advance 50 percent of the value of goods to U.S. importers for up to 60 days upon pickup of the merchandise in a foreign country. The goods themselves will serve as coll
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Making promises is easy. Delivering is not. If you deliver more than expected, the customer talks positively about you to some people.
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Instinctively, every small business owner understands the importance of brand equity, even if they may not be able to define the idea. Marketing-speak aside, brand equity is how your customer recognizes why you are different and better than the alternative.
Brand equity is built on that customer's direct experience with your product or servic
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The big consolidation has begun in IT infrastructure, and companies aren't paying for it. One trend is keeping equipment longer. The other we are seeing in my industry is that companies are turning to Software-as-a-Service (SaaS) for the software they don't want to "live with". Your take-away: Get ready to hear more "no thank you" respons
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Customer service expert Joseph A. Michelli appears on BizBooks, BizBox's author conversation series, to field reader questions and discuss his book, The New Gold Standard.
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There's little room for error when it comes to pricing your business' products or services. If you set prices too high, you risk scaring off new customers, but if you set them too low you may not make enough money to survive the long haul.
The key is to strike the right balance between being competitive and being profitable, and that means do
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Michelli, a customer service expert, will impart what he learned by studying the leadership strategies of executives at organizations such as Pike Place Fish, Starbucks, and the Ritz-Carlton. Submit your own questions by Friday!
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