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<title>BizSugar / Published News / Customer Service</title>
<link>http://www.bizsugar.com</link>
<description>Your Source for Social News and Networking  votes</description>
<pubDate>Mon, 06 Feb 2012 13:44:36 CST</pubDate>
<language>en</language>
<item>
<title><![CDATA[How to Find Out Which Clients are Worth Working With]]></title>
<link>http://www.bizsugar.com/CustomerService/how-to-find-out-which-clients-are-worth-working-with/</link>
<comments>http://www.bizsugar.com/CustomerService/how-to-find-out-which-clients-are-worth-working-with/</comments>
<pubDate>Mon, 06 Feb 2012 13:44:36 CST</pubDate>
<dc:creator>theresa.walsh125</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/how-to-find-out-which-clients-are-worth-working-with/</guid>
<description><![CDATA[Find out how to assess and grade your clients to figure out which ones you should be focusing on in your sales and customer service.<br/><br/>28 Vote(s) ]]></description>
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<title><![CDATA[The True Value of &quot;Face Time&quot;]]></title>
<link>http://www.bizsugar.com/CustomerService/the-true-value-of-face-time/</link>
<comments>http://www.bizsugar.com/CustomerService/the-true-value-of-face-time/</comments>
<pubDate>Thu, 26 Jan 2012 05:35:49 CST</pubDate>
<dc:creator>JenniferWarawa</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/the-true-value-of-face-time/</guid>
<description><![CDATA[We're in an age where technology is thriving and in many cases, people have replaced face-to-face time with Facebook, Twitter, LinkedIn, Skype, conference calls, IM and texting. Maybe we should challenge some of the current mediums of communication and remind people that face time has real value.<br/><br/>27 Vote(s) ]]></description>
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<title><![CDATA[How To Avoid Negative Reviews And Bad Publicity For Your Online Store  ]]></title>
<link>http://www.bizsugar.com/CustomerService/how-to-avoid-negative-reviews-and-bad-publicity-for-your-online-store-/</link>
<comments>http://www.bizsugar.com/CustomerService/how-to-avoid-negative-reviews-and-bad-publicity-for-your-online-store-/</comments>
<pubDate>Wed, 14 Dec 2011 15:31:51 CST</pubDate>
<dc:creator>mywifequitherjob</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/how-to-avoid-negative-reviews-and-bad-publicity-for-your-online-store-/</guid>
<description><![CDATA[Whenever you are representing your small business, you have to take off your operations hat and don your marketing cap. Conversations with the customer absolutely matter and even though you might lose a few dollars in the process, it's worth every penny in terms of mind share because the effects ar<br/><br/>34 Vote(s) ]]></description>
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<title><![CDATA[8 Ways to Make Customers Love a Local Business ]]></title>
<link>http://www.bizsugar.com/CustomerService/8-ways-to-make-customers-love-a-local-business-/</link>
<comments>http://www.bizsugar.com/CustomerService/8-ways-to-make-customers-love-a-local-business-/</comments>
<pubDate>Mon, 28 Nov 2011 18:15:07 CST</pubDate>
<dc:creator>ShopTalk</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/8-ways-to-make-customers-love-a-local-business-/</guid>
<description><![CDATA[Many local businesses are content if customers seem &quot;generally satisfied.&quot; Others aspire to something more - they seek the kind of passionate customer satisfaction that inspires glowing thank you letters and backyard fence referrals. Here are eight ways to spark customer love:<br/><br/>37 Vote(s) ]]></description>
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<title><![CDATA[If Brands Don't Listen, Your Facebook Friends Will (Experiment)]]></title>
<link>http://www.bizsugar.com/CustomerService/if-brands-dont-listen-your-facebook-friends-will-experiment/</link>
<comments>http://www.bizsugar.com/CustomerService/if-brands-dont-listen-your-facebook-friends-will-experiment/</comments>
<pubDate>Fri, 11 Nov 2011 19:56:13 CST</pubDate>
<dc:creator>channelship</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/if-brands-dont-listen-your-facebook-friends-will-experiment/</guid>
<description><![CDATA[I recently decided that I was going to own a game console. Anyone that has been properly bombarded by marketing messages will probably tell that the fight in this field is betweek XBox (Microsoft), Play Station (Sony) and Wee (Nintendo). Naturally, my first task was to get informed about the differ<br/><br/>22 Vote(s) ]]></description>
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<title><![CDATA[Some Behind The Scenes Chaos And A Lesson Learned With Our Business ]]></title>
<link>http://www.bizsugar.com/CustomerService/some-behind-the-scenes-chaos-and-a-lesson-learned-with-our-business-/</link>
<comments>http://www.bizsugar.com/CustomerService/some-behind-the-scenes-chaos-and-a-lesson-learned-with-our-business-/</comments>
<pubDate>Fri, 11 Nov 2011 12:01:31 CST</pubDate>
<dc:creator>mywifequitherjob</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/some-behind-the-scenes-chaos-and-a-lesson-learned-with-our-business-/</guid>
<description><![CDATA[Is your business making important decisions based on a few vocal customers? Are you making your business worse for the majority of customers because of a few bad seeds that are abusing the system?<br/><br/>30 Vote(s) ]]></description>
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<title><![CDATA[Is a Real Smile Too Much? ]]></title>
<link>http://www.bizsugar.com/CustomerService/is-a-real-smile-too-much-/</link>
<comments>http://www.bizsugar.com/CustomerService/is-a-real-smile-too-much-/</comments>
<pubDate>Sat, 05 Nov 2011 08:00:03 CDT</pubDate>
<dc:creator>3keyscoach</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/is-a-real-smile-too-much-/</guid>
<description><![CDATA[No matter if you're selling jewelry, consultancy services or smartphone apps, we are all customer service representatives. Authentic customer service is more than a smile.<br/><br/>21 Vote(s) ]]></description>
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<title><![CDATA[Kudos: Accept Credit Cards from Your Mobile Device  ]]></title>
<link>http://www.bizsugar.com/CustomerService/kudos-accept-credit-cards-from-your-mobile-device-/</link>
<comments>http://www.bizsugar.com/CustomerService/kudos-accept-credit-cards-from-your-mobile-device-/</comments>
<pubDate>Wed, 26 Oct 2011 09:01:25 CDT</pubDate>
<dc:creator>amabaie</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/kudos-accept-credit-cards-from-your-mobile-device-/</guid>
<description><![CDATA[You can use your smart phone, tablet, laptop, and/or computer to accept payment. The kit can be bought for less than $100 in the U.S. and Canada, and comes with a merchant account.<br/><br/>30 Vote(s) ]]></description>
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<title><![CDATA[Don't Want to Meet Clients at Home? 8 Other Alternatives ]]></title>
<link>http://www.bizsugar.com/CustomerService/dont-want-to-meet-clients-at-home-8-other-alternatives-/</link>
<comments>http://www.bizsugar.com/CustomerService/dont-want-to-meet-clients-at-home-8-other-alternatives-/</comments>
<pubDate>Mon, 05 Sep 2011 15:46:39 CDT</pubDate>
<dc:creator>HollyHanna</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/dont-want-to-meet-clients-at-home-8-other-alternatives-/</guid>
<description><![CDATA[While most small business owners are satisfied with operating their start-ups within the confinements of their own home, that doesn't mean that they're necessarily comfortable with opening their doors and using their living room to meet with clients, investors and/or customers.<br/><br/>28 Vote(s) ]]></description>
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<title><![CDATA[Small Business Lessons from $100,000 Salt and Pepper Shaker ]]></title>
<link>http://www.bizsugar.com/CustomerService/small-business-lessons-from-100000-salt-and-pepper-shaker-/</link>
<comments>http://www.bizsugar.com/CustomerService/small-business-lessons-from-100000-salt-and-pepper-shaker-/</comments>
<pubDate>Wed, 27 Jul 2011 15:18:13 CDT</pubDate>
<dc:creator>AngelBiz</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/small-business-lessons-from-100000-salt-and-pepper-shaker-/</guid>
<description><![CDATA[Disney takes pride in giving its theme park visitors memorable experience. Similar experience of two children during their visit to Disney World provides valuable lessons in customer service and employee management for all small business owners.<br/><br/>22 Vote(s) ]]></description>
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<title><![CDATA[What Kind of Business Are You In?]]></title>
<link>http://www.bizsugar.com/CustomerService/what-kind-of-business-are-you-in/</link>
<comments>http://www.bizsugar.com/CustomerService/what-kind-of-business-are-you-in/</comments>
<pubDate>Thu, 21 Jul 2011 17:24:21 CDT</pubDate>
<dc:creator>HeatherStone</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/what-kind-of-business-are-you-in/</guid>
<description><![CDATA[What kind of business are you in? Rex Hammock insists the best businesses are about helping customers achieve their objectives, part of a lifelong journey and relationship not a one time sale. In this interview, Chris Brogan and Hammock discuss the evolution of social media, including Google Plus, <br/><br/>25 Vote(s) ]]></description>
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<title><![CDATA[Small Business: A Love Story!]]></title>
<link>http://www.bizsugar.com/CustomerService/small-business-a-love-story/</link>
<comments>http://www.bizsugar.com/CustomerService/small-business-a-love-story/</comments>
<pubDate>Sun, 17 Jul 2011 15:29:23 CDT</pubDate>
<dc:creator>HeatherStone</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/small-business-a-love-story/</guid>
<description><![CDATA[How much do customers love your small business, and what are you doing to earn that love? You may not have customers willing to go to the extremes the fans in this story went to for their favorite brand of sandwich. But more down to earth options for showing love to your customers and getting some <br/><br/>22 Vote(s) ]]></description>
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<title><![CDATA[The Future Of Customer Service: 3 Trends That Will Change The Way You Serve Customers]]></title>
<link>http://www.bizsugar.com/CustomerService/the-future-of-customer-service-3-trends-that-will-change-the-way-you-serve-customers/</link>
<comments>http://www.bizsugar.com/CustomerService/the-future-of-customer-service-3-trends-that-will-change-the-way-you-serve-customers/</comments>
<pubDate>Sat, 09 Jul 2011 12:56:27 CDT</pubDate>
<dc:creator>canadaone</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/the-future-of-customer-service-3-trends-that-will-change-the-way-you-serve-customers/</guid>
<description><![CDATA[Jeff Mowatt, speaker and customer service guru, writes about future customer service trends that business need to adapt to. No longer are you a normal customer service rep, you are a &quot;trusted advisor&quot;.<br/><br/>18 Vote(s) ]]></description>
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<title><![CDATA[15 Customer Service Tips to Make Your Business Rock ]]></title>
<link>http://www.bizsugar.com/CustomerService/15-customer-service-tips-to-make-your-business-rock-/</link>
<comments>http://www.bizsugar.com/CustomerService/15-customer-service-tips-to-make-your-business-rock-/</comments>
<pubDate>Sat, 09 Apr 2011 13:44:43 CDT</pubDate>
<dc:creator>HollyHanna</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/15-customer-service-tips-to-make-your-business-rock-/</guid>
<description><![CDATA[Anyone who's been on a cruise before knows that the cruise experience is all about customer service, from the attendants who clean your room and turn down your bed, to the wait staff and entertainers who make it their job to delight you in every way.Having been pampered and indulged for a week,<br/><br/>35 Vote(s) ]]></description>
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<title><![CDATA[Keep Your Customers Coming Back ]]></title>
<link>http://www.bizsugar.com/CustomerService/keep-your-customers-coming-back%C2%A0/</link>
<comments>http://www.bizsugar.com/CustomerService/keep-your-customers-coming-back%C2%A0/</comments>
<pubDate>Fri, 25 Mar 2011 09:24:52 CDT</pubDate>
<dc:creator>leapzone</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/keep-your-customers-coming-back%C2%A0/</guid>
<description><![CDATA[BRAND HERO: Cactus Club Café makes sure no one leaves with a bad taste in their mouth. PROPOSALS: How to get a budget out of your clients. PERFORMANCE TIP OF THE WEEK: Wear your lucky underwear!<br/><br/>30 Vote(s) ]]></description>
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<title><![CDATA[6 Steps to Fast Customer Conflict Resolution]]></title>
<link>http://www.bizsugar.com/CustomerService/6-steps-to-fast-customer-conflict-resolution/</link>
<comments>http://www.bizsugar.com/CustomerService/6-steps-to-fast-customer-conflict-resolution/</comments>
<pubDate>Wed, 23 Feb 2011 13:58:10 CST</pubDate>
<dc:creator>fionamceachran</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/6-steps-to-fast-customer-conflict-resolution/</guid>
<description><![CDATA[A short six step system to getting your customer complaints and concerns resolved quickly and in a professional manor.<br/><br/>25 Vote(s) ]]></description>
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<title><![CDATA[Two Hat Marketing -- Would YOU Do Business With YOU?: Every Customer Leaves Happy]]></title>
<link>http://www.bizsugar.com/CustomerService/two-hat-marketing-would-you-do-business-with-you-every-customer-leaves-happy/</link>
<comments>http://www.bizsugar.com/CustomerService/two-hat-marketing-would-you-do-business-with-you-every-customer-leaves-happy/</comments>
<pubDate>Tue, 01 Feb 2011 01:52:31 CST</pubDate>
<dc:creator>steveamiller</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/two-hat-marketing-would-you-do-business-with-you-every-customer-leaves-happy/</guid>
<description><![CDATA[I've been remiss telling this great customer experience story. About three weeks ago Kay, Kelly and I had dinner with our good friends Art Turock and Haley Ashland. We chose Joey Southcenter, because we enjoy the food (blue cheese covered french fries...<br/><br/>28 Vote(s) ]]></description>
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<title><![CDATA[How Not to Impress Clients – Tips on Improving Your Customer Service]]></title>
<link>http://www.bizsugar.com/CustomerService/how-not-to-impress-clients-%E2%80%93-tips-on-improving-your-customer-service/</link>
<comments>http://www.bizsugar.com/CustomerService/how-not-to-impress-clients-%E2%80%93-tips-on-improving-your-customer-service/</comments>
<pubDate>Thu, 27 Jan 2011 18:50:03 CST</pubDate>
<dc:creator>theresa.walsh125</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/how-not-to-impress-clients-%E2%80%93-tips-on-improving-your-customer-service/</guid>
<description><![CDATA[Learn the most typical customer service mistakes that startups make and what they should really be doing. <br/><br/>23 Vote(s) ]]></description>
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<title><![CDATA[Slow-moving PR disaster tarnishes Etsy brand  ]]></title>
<link>http://www.bizsugar.com/CustomerService/slow-moving-pr-disaster-tarnishes-etsy-brand-/</link>
<comments>http://www.bizsugar.com/CustomerService/slow-moving-pr-disaster-tarnishes-etsy-brand-/</comments>
<pubDate>Sun, 16 Jan 2011 22:43:27 CST</pubDate>
<dc:creator>mmangen</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/slow-moving-pr-disaster-tarnishes-etsy-brand-/</guid>
<description><![CDATA[The well-regarded online marketplace does the ostrich act concerning a line of tasteless cards. Who suffers? Its other vendors and many of its (former) customers.<br/><br/>31 Vote(s) ]]></description>
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<title><![CDATA[What’s Your Best Customer Service Story?]]></title>
<link>http://www.bizsugar.com/CustomerService/what%E2%80%99s-your-best-customer-service-story/</link>
<comments>http://www.bizsugar.com/CustomerService/what%E2%80%99s-your-best-customer-service-story/</comments>
<pubDate>Thu, 30 Dec 2010 08:48:18 CST</pubDate>
<dc:creator>keepupweb</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/what%E2%80%99s-your-best-customer-service-story/</guid>
<description><![CDATA[My motivation today for writing this post was partly to not have to think too hard and partly to share an example of a great customer service experience.I'd also like to encourage you to contribute an example of a great customer service experience to Stan Phelps' &quot;The Purple Goldfish Project: How t<br/><br/>25 Vote(s) ]]></description>
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<title><![CDATA[Four Customer Service Lessons From Steve Jobs' Outbox]]></title>
<link>http://www.bizsugar.com/CustomerService/four-customer-service-lessons-from-steve-jobs-outbox/</link>
<comments>http://www.bizsugar.com/CustomerService/four-customer-service-lessons-from-steve-jobs-outbox/</comments>
<pubDate>Sat, 18 Dec 2010 10:21:58 CST</pubDate>
<dc:creator>mikylla.tan</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/four-customer-service-lessons-from-steve-jobs-outbox/</guid>
<description><![CDATA[Harvard Business Review writes, &quot;Put simply, this is another way of crowd-sourcing customer feedback. In an age where the flow of information to large corporations might be overwhelming and noisy, it creates incentives for obtaining higher quality and timely information. For some corporations, a tw<br/><br/>28 Vote(s) ]]></description>
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<title><![CDATA[Companies That Understand Great Customer Service]]></title>
<link>http://www.bizsugar.com/CustomerService/companies-that-understand-great-customer-service/</link>
<comments>http://www.bizsugar.com/CustomerService/companies-that-understand-great-customer-service/</comments>
<pubDate>Tue, 14 Dec 2010 13:37:52 CST</pubDate>
<dc:creator>amabaie</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/companies-that-understand-great-customer-service/</guid>
<description><![CDATA[In today's economy you would think that companies would be doing everything they can to not only get new customers, but keep the ones they already have. Unfortunately that's not the case.  Some companies are clueless or simply don't care.But there are other companies out there that do totally G<br/><br/>30 Vote(s) ]]></description>
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<title><![CDATA[Social Customer Service: 5 Steps On How To Improve?  ]]></title>
<link>http://www.bizsugar.com/CustomerService/social-customer-service-5-steps-on-how-to-improve-/</link>
<comments>http://www.bizsugar.com/CustomerService/social-customer-service-5-steps-on-how-to-improve-/</comments>
<pubDate>Mon, 08 Nov 2010 17:27:38 CST</pubDate>
<dc:creator>mikylla.tan</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/social-customer-service-5-steps-on-how-to-improve-/</guid>
<description><![CDATA[Social support is no longer a luxury, but a necessity in today's business climate. It's an opportunity to maintain engagement with the savvy &quot;social media native.&quot; and stay on top of potentially damaging chatter from those in category two. To ensure that you are successful, here are five tips and c<br/><br/>39 Vote(s) ]]></description>
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<title><![CDATA[Win-Win is the Only Business Model That Works]]></title>
<link>http://www.bizsugar.com/CustomerService/win-win-is-the-only-business-model-that-works/</link>
<comments>http://www.bizsugar.com/CustomerService/win-win-is-the-only-business-model-that-works/</comments>
<pubDate>Sun, 31 Oct 2010 07:12:56 CDT</pubDate>
<dc:creator>rick</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/win-win-is-the-only-business-model-that-works/</guid>
<description><![CDATA[If you want customers to Return again and again, and Recommend you and your products to others, you must treat them like Royalty. Here are some tips.<br/><br/>28 Vote(s) ]]></description>
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<title><![CDATA[Dear Little Startup: Do You Suck?]]></title>
<link>http://www.bizsugar.com/CustomerService/dear-little-startup-do-you-suck/</link>
<comments>http://www.bizsugar.com/CustomerService/dear-little-startup-do-you-suck/</comments>
<pubDate>Wed, 27 Oct 2010 21:52:56 CDT</pubDate>
<dc:creator>Marcana</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/dear-little-startup-do-you-suck/</guid>
<description><![CDATA[What's in the mysterious package? Even if you already know, a part of you is calculating all the possible variations. Is it bigger or smaller than I thought? Is it way more cool than I thought? How much enjoyment will this new purchase bring my life? The sky is the limit when the brown-wrapped wond<br/><br/>35 Vote(s) ]]></description>
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<title><![CDATA[Customer Service IS Your Business]]></title>
<link>http://www.bizsugar.com/CustomerService/customer-service-is-your-business/</link>
<comments>http://www.bizsugar.com/CustomerService/customer-service-is-your-business/</comments>
<pubDate>Thu, 26 Aug 2010 21:12:17 CDT</pubDate>
<dc:creator>Marcana</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/customer-service-is-your-business/</guid>
<description><![CDATA[Learn why customer service is the real product lab for your business and why what most customers aren't saying desperately needs to be heard from the less than 1% who do<br/><br/>26 Vote(s) ]]></description>
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<title><![CDATA[Challenging Customers]]></title>
<link>http://www.bizsugar.com/CustomerService/challenging-customers/</link>
<comments>http://www.bizsugar.com/CustomerService/challenging-customers/</comments>
<pubDate>Wed, 21 Jul 2010 20:07:01 CDT</pubDate>
<dc:creator>DebraTemplar</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/challenging-customers/</guid>
<description><![CDATA[All customers might have been created equal, but some of them were dropped on their heads when they very young.  Just ask any retailer! This article looks at  a few customer types with more recognisable and common traits that you will have to deal with.  Being able to recognise these traits is really the first step to successfully dealing with these challenging customers<br/><br/>23 Vote(s) ]]></description>
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<title><![CDATA[How negative comments can lead to positive results]]></title>
<link>http://www.bizsugar.com/CustomerService/how-negative-comments-can-lead-to-positive-results/</link>
<comments>http://www.bizsugar.com/CustomerService/how-negative-comments-can-lead-to-positive-results/</comments>
<pubDate>Wed, 14 Jul 2010 22:08:20 CDT</pubDate>
<dc:creator>CIKMarketing</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/how-negative-comments-can-lead-to-positive-results/</guid>
<description><![CDATA[Online businesses need to embrace feedback - whether it's positive or negative. Turning negative feedback into positive results is crucial. These tips can help you along the way<br/><br/>25 Vote(s) ]]></description>
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<title><![CDATA[Cool Things A Virtual Phone System Can Do For Your Small Business ]]></title>
<link>http://www.bizsugar.com/CustomerService/cool-things-a-virtual-phone-system-can-do-for-your-small-business-/</link>
<comments>http://www.bizsugar.com/CustomerService/cool-things-a-virtual-phone-system-can-do-for-your-small-business-/</comments>
<pubDate>Sun, 11 Jul 2010 21:06:34 CDT</pubDate>
<dc:creator>mywifequitherjob</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/cool-things-a-virtual-phone-system-can-do-for-your-small-business-/</guid>
<description><![CDATA[With just about any business these days, how well you handle customers is crucial in defining your reputation and how fast your business spreads via word of mouth.  If you are short staffed in the customer service department, a virtual phone system can hel<br/><br/>23 Vote(s) ]]></description>
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<title><![CDATA[How We Handle Angry Customers And Potential Customer Service Disasters ]]></title>
<link>http://www.bizsugar.com/CustomerService/how-we-handle-angry-customers-and-potential-customer-service-disasters-/</link>
<comments>http://www.bizsugar.com/CustomerService/how-we-handle-angry-customers-and-potential-customer-service-disasters-/</comments>
<pubDate>Sat, 03 Jul 2010 08:43:50 CDT</pubDate>
<dc:creator>mywifequitherjob</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/how-we-handle-angry-customers-and-potential-customer-service-disasters-/</guid>
<description><![CDATA[At some point in the life of your business, you will eventually get an irate customer and how you deal with this angry customer can have either a positive or negative effect on your business reputation.   If you do things right, you can sometimes turn a dissatisfied customer into a happy one. <br/><br/>24 Vote(s) ]]></description>
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<title><![CDATA[Simple Customer Service Marketing Tips ]]></title>
<link>http://www.bizsugar.com/CustomerService/simple-customer-service-marketing-tips-/</link>
<comments>http://www.bizsugar.com/CustomerService/simple-customer-service-marketing-tips-/</comments>
<pubDate>Tue, 29 Jun 2010 06:42:59 CDT</pubDate>
<dc:creator>m4bmarketing</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/simple-customer-service-marketing-tips-/</guid>
<description><![CDATA[Regardless of whether you sell a product or service, run a solo business or have employees it is essential you have a customer service program in place as part of your marketing program. The best customer service programs are simple to understand and implement and are focussed on adding value to your customers. So here are a few tips to consider when implementing a customer service program:<br/><br/>30 Vote(s) ]]></description>
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<title><![CDATA[Customer Lip Service: Scripted Responses, Broken Promises and Other Bad Ideas]]></title>
<link>http://www.bizsugar.com/CustomerService/customer-lip-service-scripted-responses-broken-promises-and-other-bad-ideas/</link>
<comments>http://www.bizsugar.com/CustomerService/customer-lip-service-scripted-responses-broken-promises-and-other-bad-ideas/</comments>
<pubDate>Mon, 21 Jun 2010 12:09:53 CDT</pubDate>
<dc:creator>globalcopywrite</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/customer-lip-service-scripted-responses-broken-promises-and-other-bad-ideas/</guid>
<description><![CDATA[Make no mistake, this is a tale of woe. I'm dumping a long-term service provider for one reason. Their customer service pushed me over the edge.<br/><br/>24 Vote(s) ]]></description>
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<title><![CDATA[Cadillac hires Ritz-Carlton to improve customer service]]></title>
<link>http://www.bizsugar.com/CustomerService/cadillac-hires-ritz-carlton-to-improve-customer-service/</link>
<comments>http://www.bizsugar.com/CustomerService/cadillac-hires-ritz-carlton-to-improve-customer-service/</comments>
<pubDate>Tue, 15 Jun 2010 19:18:19 CDT</pubDate>
<dc:creator>amabaie</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/cadillac-hires-ritz-carlton-to-improve-customer-service/</guid>
<description><![CDATA[In a bid to improve customer service in its Cadillac showrooms, General Motors is turning for help from one of the world's top outfits for making patrons happy - Ritz-Carlton.  Smart move.  Ritz-Carlton is known for exceptional customer service that inspires loyalty. That we all could be coached by them.<br/><br/>24 Vote(s) ]]></description>
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<title><![CDATA[Customer Service Statistics [INFOGRAPHIC]]]></title>
<link>http://www.bizsugar.com/CustomerService/customer-service-statistics-infographic/</link>
<comments>http://www.bizsugar.com/CustomerService/customer-service-statistics-infographic/</comments>
<pubDate>Fri, 11 Jun 2010 10:23:17 CDT</pubDate>
<dc:creator>amabaie</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/customer-service-statistics-infographic/</guid>
<description><![CDATA[A few statistics on the role of telephones in customer relations, what we do right, and where we fail<br/><br/>27 Vote(s) ]]></description>
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<title><![CDATA[Keeping the Honeymoon Period Alive ]]></title>
<link>http://www.bizsugar.com/CustomerService/keeping-the-honeymoon-period-alive-/</link>
<comments>http://www.bizsugar.com/CustomerService/keeping-the-honeymoon-period-alive-/</comments>
<pubDate>Fri, 04 Jun 2010 08:28:21 CDT</pubDate>
<dc:creator>bloggertone</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/keeping-the-honeymoon-period-alive-/</guid>
<description><![CDATA[It struck me how similar customer relationships are to a marriage. Initially, there's the wedding - that exciting part when you land the contract and everyone is full of energy, anticipation and eagerness to please<br/><br/>29 Vote(s) ]]></description>
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<title><![CDATA[Handling Your Customers' Information]]></title>
<link>http://www.bizsugar.com/CustomerService/handling-your-customers-information/</link>
<comments>http://www.bizsugar.com/CustomerService/handling-your-customers-information/</comments>
<pubDate>Mon, 24 May 2010 10:56:03 CDT</pubDate>
<dc:creator>ShawnHessinger</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/handling-your-customers-information/</guid>
<description><![CDATA[In a world of identity theft and the selling of customer information, how you handle the data collected from customers says a lot about your business. It also says a great deal about the amount of trust customers are likely to put in you. The Better Business Bureau has put together this video and post to share some tips on how to deal with customer information and how to protect the information with which you have been entrusted<br/><br/>32 Vote(s) ]]></description>
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<title><![CDATA[7 tips for better customer service (and customer loyalty)]]></title>
<link>http://www.bizsugar.com/CustomerService/7-tips-for-better-customer-service-and-customer-loyalty/</link>
<comments>http://www.bizsugar.com/CustomerService/7-tips-for-better-customer-service-and-customer-loyalty/</comments>
<pubDate>Fri, 14 May 2010 10:34:11 CDT</pubDate>
<dc:creator>StephenLynch</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/7-tips-for-better-customer-service-and-customer-loyalty/</guid>
<description><![CDATA[First (and last) impressions matterResearch shows that customers remember the first and last moments of their interactions with you more vividly than the rest of it.  Make sure the first and last elements of your customer interactions are a well-engineered, well documented process that all your team follow - because they are going to stick in the customer's memory<br/><br/>28 Vote(s) ]]></description>
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<title><![CDATA[Effective communication, getting the balance right ]]></title>
<link>http://www.bizsugar.com/CustomerService/effective-communication-getting-the-balance-right-/</link>
<comments>http://www.bizsugar.com/CustomerService/effective-communication-getting-the-balance-right-/</comments>
<pubDate>Fri, 07 May 2010 11:03:29 CDT</pubDate>
<dc:creator>Barneyausten</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/effective-communication-getting-the-balance-right-/</guid>
<description><![CDATA[Customer communications, particularly written, can be over examined to the point of being false. What is the right approach to responding to a customer and how much of you should come out in the text<br/><br/>27 Vote(s) ]]></description>
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<title><![CDATA[How to &quot;Butcher&quot; A Sale or Gain a Loyal Customer in One Easy Lesson]]></title>
<link>http://www.bizsugar.com/CustomerService/how-to-butcher-a-sale-or-gain-a-loyal-customer-in-one-easy-lesson/</link>
<comments>http://www.bizsugar.com/CustomerService/how-to-butcher-a-sale-or-gain-a-loyal-customer-in-one-easy-lesson/</comments>
<pubDate>Thu, 06 May 2010 08:41:38 CDT</pubDate>
<dc:creator>yoni67</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/how-to-butcher-a-sale-or-gain-a-loyal-customer-in-one-easy-lesson/</guid>
<description><![CDATA[In business, customers, clients and LOYALTY are to be won, earned and prized, not taken for granted. What better place to learn about &quot;butchering&quot; a sale than in...two butcher shops. One where my wife and I walked out angry and disattisfied, one where we are treated like family<br/><br/>33 Vote(s) ]]></description>
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<title><![CDATA[Marketing With A Simple Look In The Eye ]]></title>
<link>http://www.bizsugar.com/CustomerService/marketing-with-a-simple-look-in-the-eye-/</link>
<comments>http://www.bizsugar.com/CustomerService/marketing-with-a-simple-look-in-the-eye-/</comments>
<pubDate>Mon, 26 Apr 2010 09:18:45 CDT</pubDate>
<dc:creator>bloggertone</dc:creator>
<category>Customer Service</category>
<guid>http://www.bizsugar.com/CustomerService/marketing-with-a-simple-look-in-the-eye-/</guid>
<description><![CDATA[Marketing is all about connecting. The more we can connect with others, the more we can help them meet their needs and achieve their goals. The more we do that, the better marketers we become.<br/><br/>30 Vote(s) ]]></description>
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