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The Franchise King® wants you to know what The 10 Commandments of Franchise Research are. That way, you'll become really good at researching franchises. Must-read. Read More

Marketing is an absolute necessity for any business. These tools can help you propel your business to the next level by providing insights and improving customer relationship. Read More

Customer goals can change during the year, and this, naturally, affects progress, product engagement, and communication.

In this article, I will discuss four tactics to better align customer goals with your goals as a customer success professional to unlock true success potential and drive custo Read More

Whether you love to market your business or not, putting systems in place, so your marketing is done in a consistent and effortless manner ensures it happens – even when you are super busy or just don’t feel like it! Here's how to create your own marketing system! Read More

I miss the general, high level of customer service from my time in the United States of America. In this episode I will talk about the development of customer service to an experience, and how we could be approached by customer experience ambassadors in the future. I start out with sharing experien Read More

It’s important to always have goals for your business. And the new year is a perfect time to set some resolutions or achievements you’d like to make going forward. Whether you’re looking to start over or grow an existing business, here are some goals you might consider for 2019, along with tips fro Read More

If you’re ready to make more business transactions, improve efficiency, cut operations costs, impress customers, and make sure all your vital data and documentation is secure and legally-binding; it’s time for you to invest in eSignature software.
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Lisa Sicard of Inspire To Thrive is a long time participant on this blog, almost 7 years now. In that time she’s switched from working at a newspaper to becoming self employed months ago. She wrote a book titled How To Tweet And Thrive On Twitter in 2017, which I wrote a review about. Read More

Contrary to what you might guess, the highest rate of entrepreneurial growth over the last few years is not Gen-Y upstarts, but Boomers over the age of 50, now called encore entrepreneurs. In fact, according to the latest Index of Startup Activity by the Kauffman Foundation and recent press reports Read More