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Too many people look at customer service as a cost center, when it really should be a profit center. I recently read B-A-M!: Delivering Customer Service in a Self-Service World and it’s an important refresher and reminder of the importance of great customer service. Customer support is something I’ve obsessed over for many years. Here are 9 important reminders + revelations from B-A-M. Read More

Receiving more Facebook Fan Page invitations than you can handle? Here's a Social Media Fable with a happy ending. And you get to pick the moral! Read More

Every office has one (or two, or more!). You know the types. Those toxic coworkers who only look out for Number One, no matter what the cost to their coworkers or the company that employs them. Read More

New research suggests that the mere presence of online ads has an influence on the products and services we buy, and that businesses that advertise online are probably getting a better bang for their advertising buck on the Web than in other media, like television, radio or print. Read More

When you're planning to start a business, these questions are probably the first things that cross your mind. How much startup capital do I need? Do I have enough money? Can I afford to put up this business? If you want to calculate the amount of startup capital needed for your business, you s... Read More

Tips on how to manage small home business in a legitimate way. Learn and apply some good ideas from this article. Read More

Social media monitoring is increasingly important for public relations departments and agencies. The social Web is often the battlefield of modern PR. These social networks of companies, customers, and employees are naturally flowing important stories. That makes it all the more critical that PR professionals are monitoring these new media channels.

One of the most important is Twitter. Read More

The title tag is one of the most important factors in achieving high search engine rankings. Adding a correct title tag can often generate fast and substantial result to your ranking in SERPs. A title tag is used to inform both user and search engines what the particular page is about. Preferably, you should create a unique title for each page of your website. Read More

Hiring great employees for your small to medium sized business just isn't as easy as it used to be. Recession or not, experts say the work force is shrinking and those left behind will be more choosy about what they're looking for in a job. Here's more from BizWise TV. Read More