You know the expression: “You can lead a horse to water, but you can’t make him drink”? For the record, that applies to clients too, as strange as it may sound. Take a moment and think about all the times you’ve sat down with clients and reviewed your findings with them. Maybe you presented all…
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How Much Should We Safeguard Our Clients?
Posted by IntelBoutique under Customer ServiceFrom http://intelboutique.wordpress.com 4227 days ago
Made Hot by: whitehatseo on September 1, 2012 4:45 am
Make Being on Hold a Better Experience for Your Customers
Posted by SmallBizDiamonds under Customer ServiceFrom http://smallbizdiamonds.com 4236 days ago
Made Hot by: executivedecision on August 22, 2012 11:55 pm
When you are calling the customer service line of a company and you are put on hold, you will likely take a deeply frustrated sigh and sit back for the inevitable wait while listening to terrible music and meaningless cheesy messages.The truth is that no one enjoys being placed on hold...
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How To Choose CRM Software -- A Buyer´s Guide For Small Business
Posted by GetApp under Customer ServiceFrom http://www.getapp.com 4277 days ago
Made Hot by: Squawk Media on July 15, 2012 2:28 pm
Customer Relationship Management software (CRM) has revolutionized the way businesses today approach lead generation and customer life-cycle management. This article explores new era of CRM and advises the facts that you should consider before choosing our CRM software.
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Want to get unfollowed on social networks? Try this!
Posted by cendrinemedia under Customer ServiceFrom http://www.creativeramblings.com 4290 days ago
Made Hot by: Squawk Media on June 29, 2012 5:28 am
I keep repeating it. Your success in social media (and elsewhere) depends on your hard work, commitment, patience — and most importantly on how caring and respectful you are towards your audience.
I follow a lot of Fan Pages on Facebook and spend some time every day observing how they connect wi Read More
I follow a lot of Fan Pages on Facebook and spend some time every day observing how they connect wi Read More
Are You Keeping Track Of Your Customer Touchpoints? [free download]
Posted by GaryShouldis under Customer ServiceFrom http://www.thesmallbusinessplaybook.com 4301 days ago
Made Hot by: sannwood on June 19, 2012 4:11 pm
Customer touch points are any interactions and communications your business has with your customers during the life of your relationship with them.
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Wowing Your Customers the Walt Disney Way
Posted by Robert Peters under Customer ServiceFrom http://fresheyesconsultancy.com 4305 days ago
Made Hot by: hbstuart96 on June 16, 2012 4:00 am
Top Tips on creating a superior customer experience that will wow your customers, keep them coming back and bringing their friends, family and contacts.
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5 Reasons to Create a Superior Customer Experience
Posted by Robert Peters under Customer ServiceFrom http://fresheyesconsultancy.com 4312 days ago
Made Hot by: Marketing_Mashup on June 8, 2012 4:26 am
The five reasons you should create a superior customer experience, how it will help you build successful customer relationships and grow your small business.
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Designing the Unhappy Path: How to Fail Successfully
Posted by BLASTanna under Customer ServiceFrom http://blog.fusionalliance.com 4313 days ago
Made Hot by: maplesummit on June 7, 2012 8:50 pm
How you handle digital purchase failures can be the difference between providing a modified Happy Path and a frustrating Trail of Tears.
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UPrinting Customer Service: When Real People Actually Answer
Posted by UPmarketArt under Customer ServiceFrom http://customersthatstick.com 4341 days ago
Made Hot by: maplesummit on May 9, 2012 3:10 pm
While your products and public relations efforts might be what attracts customers the first time, it customer service that will keep them coming back.
Some valuable lessons and a great customer experience from UPrinting customer service.
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Some valuable lessons and a great customer experience from UPrinting customer service.
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Bonfire Buzz: Superior Customer Service for Small Businesses
Posted by jggregory under Customer ServiceFrom http://smallbusinessbonfire.com 4359 days ago
Made Hot by: Big Business Boogaloo on April 24, 2012 3:37 am
Superior customer service is a key ingredient for small business success, learn how to encourage social network use and service culture.
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