Building Client Loyalty through Honest Selling & Customer Engagement

Building Client Loyalty through Honest Selling & Customer Engagement Avatar Posted by DorianKTB under Customer Service
From http://www.pbresults.com 3479 days ago
Made Hot by: on November 15, 2008 12:41 am
Lots of companies try to unravel the secret of customer loyalty, assuming that when customers leave, it's because they were dissatisfied in some way. But it's not just a matter of satisfying customers: to keep them coming back, you must establish an emotional connection with them, too. Here's how to engage your customers. Read More
Research confirms what you've probably suspected: Buyers are deeply irrational beings. Studies show that even savvy buyers don't always make logical decisions about what they need and what's in their best interests; they often buy with their hearts first and their heads second. Here's how to effectively engage customers on an emotional level. Read More

Putting the “Signature” in a Signature Experience

Putting the “Signature” in a Signature Experience Avatar Posted by d2kd3k under Customer Service
From http://customerinnovations.wordpress.com 3480 days ago
Made Hot by: on November 13, 2008 3:12 am
Creating a customer signature experience isn't about your product or service touchpoint, it's about how your make your customers feel about themselves. Read More

One Simple Secret to Keeping a Customer for Life

One Simple Secret to Keeping a Customer for Life Avatar Posted by smallbizbee under Customer Service
From http://smallbizbee.com 3481 days ago
Made Hot by: Bigheights on November 11, 2008 7:10 am
Do you remember your first sale? The first time somebody paid you for your product, service, or information? I sure do, and I bet I'm not alone in getting that giddy feeling when somebody was actually paying me! What a thrill, and my enthusiasm was through the roof. Read More

Would You Tell Your Customers (and Your Employees) How Bad it is?

Would You Tell Your Customers (and Your Employees) How Bad it is? Avatar Posted by mona19 under Customer Service
From http://www.conversationagent.com 3506 days ago
Made Hot by: on October 17, 2008 4:08 am
I confess it's been hard to cut through the myriad messages of alarm and preoccupation coming from every which way in the last couple of weeks, and think rationally. As a human who is highly invested in relationships, how all of the recent events are connected has impacted me to varying degrees. Read More

Top 5 Ways to Improve Customer Service

Top 5 Ways to Improve Customer Service Avatar Posted by Chad under Customer Service
From http://www.paysimple.com 3527 days ago
Made Hot by: on September 30, 2008 3:43 pm
Regardless of the industry, everyone has had a challenging experience with customer service. Because the Internet has given businesses the opportunity to connect with more consumers, the focus on customer service quality has given way to customer service quantity. Here are five key practices (starting with the easiest) to creating an exceptional c Read More

3 Loyalty Ideas to Employ

3 Loyalty Ideas to Employ Avatar Posted by TerryJackson under Customer Service
From http://www.targetmarketingmag.com 3543 days ago
Made Hot by: on September 11, 2008 6:47 pm
A loyalty program, of course, will not increase a customer's loyalty, so that should not be the overriding goal. Rather, the purpose of the program is to demonstrate the company's loyalty to a good customer, and often that surfaces in economic value like discounts, gift certificates, points, etc. Read More

Running a Small Business: A Privilege, Pleasure, and Vocation

Running a Small Business: A Privilege, Pleasure, and Vocation Avatar Posted by mtaylor under Customer Service
From http://bizbox.slate.com 3548 days ago
Made Hot by: on September 7, 2008 5:26 am
Joy For Customers Of A Small Business When The Business Owner Treats Entrepreneurship As A Privilege And Pleasure, Not Just A Way To Maximize Profits Read More

Target pays $6M to Natl. Foundation of the Blind

Target pays $6M to Natl. Foundation of the Blind Avatar Posted by loslosbaby under Customer Service
From http://arstechnica.com 3554 days ago
Made Hot by: on September 2, 2008 4:39 am
This landmark case shows you should take equal-access to your website as seriously as you would a doorway in your bricks-and-mortar business. Did you know that more than 10M blind and visually impaired people in the US and 1.3M who are classified as legally blind? That's a lot of customers to exclude. Read More

9 1/2 Ways To Enhance Customer Satisfaction Research

9 1/2 Ways To Enhance Customer Satisfaction Research Avatar Posted by ginalee under Customer Service
From http://www.kiplinger.com 3556 days ago
Made Hot by: on September 2, 2008 4:36 am
In a weak economy, it's especially important to get closer to your most loyal and profitable customers. Allocating dollars to research is one of the best ways to uncover what your customers want and what they really think about your business. Too often, though, companies go about customer satisfaction research the wrong way or pooh-pooh results th Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
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Say Hello To Ileane Smith: Contributor of The Week!

Woo-hoo! Meet our latest "Contributor of the Week," Ileane Smith. Ileane started her small business adventure … More
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