Uncovering Your Customer's Hidden Emotions

Uncovering Your Customer's Hidden Emotions - http://www.pbresults.com Avatar Posted by PaulCherry under Customer Service
From http://www.pbresults.com 3545 days ago
Made Hot by: on December 4, 2008 2:58 am
Are there ways you can further strengthen your customer relationships, or do you think you already know everything there is to know about them? "Why" questions give you invaluable insight into the motives behind your customers' actions, letting you probe deeper into what really motivates them and what they truly value in doing business with yo Read More
Whether we like it or not, the current recession will separate the weak from the strong. For many businesses, I believe the deciding factor will be how well they recognize: The linchpin of an effective recessionary strategy is aggressive customer focus! Here are concrete suggestions on how you can recession-proof your business through better cust Read More

Quit Being Difficult!

Quit Being Difficult! - http://smallbizbee.com Avatar Posted by smallbizbee under Customer Service
From http://smallbizbee.com 3557 days ago
Made Hot by: Bigheights on November 20, 2008 4:53 am
So what's the number one pet peeve? Businesses who are difficult to do business, especially when I am trying to PAY them! This is absolutely inexcusable, and I see it all the time. What do I mean by being difficult? Let me give you an example: Read More

Building Client Loyalty through Honest Selling & Customer Engagement

Building Client Loyalty through Honest Selling & Customer Engagement - http://www.pbresults.com Avatar Posted by DorianKTB under Customer Service
From http://www.pbresults.com 3564 days ago
Made Hot by: on November 15, 2008 12:41 am
Lots of companies try to unravel the secret of customer loyalty, assuming that when customers leave, it's because they were dissatisfied in some way. But it's not just a matter of satisfying customers: to keep them coming back, you must establish an emotional connection with them, too. Here's how to engage your customers. Read More
Research confirms what you've probably suspected: Buyers are deeply irrational beings. Studies show that even savvy buyers don't always make logical decisions about what they need and what's in their best interests; they often buy with their hearts first and their heads second. Here's how to effectively engage customers on an emotional level. Read More

Putting the “Signature” in a Signature Experience

Putting the “Signature” in a Signature Experience - http://customerinnovations.wordpress.com Avatar Posted by d2kd3k under Customer Service
From http://customerinnovations.wordpress.com 3566 days ago
Made Hot by: on November 13, 2008 3:12 am
Creating a customer signature experience isn't about your product or service touchpoint, it's about how your make your customers feel about themselves. Read More

One Simple Secret to Keeping a Customer for Life

One Simple Secret to Keeping a Customer for Life - http://smallbizbee.com Avatar Posted by smallbizbee under Customer Service
From http://smallbizbee.com 3567 days ago
Made Hot by: Bigheights on November 11, 2008 7:10 am
Do you remember your first sale? The first time somebody paid you for your product, service, or information? I sure do, and I bet I'm not alone in getting that giddy feeling when somebody was actually paying me! What a thrill, and my enthusiasm was through the roof. Read More

Would You Tell Your Customers (and Your Employees) How Bad it is?

Would You Tell Your Customers (and Your Employees) How Bad it is? - http://www.conversationagent.com Avatar Posted by mona19 under Customer Service
From http://www.conversationagent.com 3592 days ago
Made Hot by: on October 17, 2008 4:08 am
I confess it's been hard to cut through the myriad messages of alarm and preoccupation coming from every which way in the last couple of weeks, and think rationally. As a human who is highly invested in relationships, how all of the recent events are connected has impacted me to varying degrees. Read More

Top 5 Ways to Improve Customer Service

Top 5 Ways to Improve Customer Service - http://www.paysimple.com Avatar Posted by Chad under Customer Service
From http://www.paysimple.com 3613 days ago
Made Hot by: on September 30, 2008 3:43 pm
Regardless of the industry, everyone has had a challenging experience with customer service. Because the Internet has given businesses the opportunity to connect with more consumers, the focus on customer service quality has given way to customer service quantity. Here are five key practices (starting with the easiest) to creating an exceptional c Read More

3 Loyalty Ideas to Employ

3 Loyalty Ideas to Employ - http://www.targetmarketingmag.com Avatar Posted by TerryJackson under Customer Service
From http://www.targetmarketingmag.com 3629 days ago
Made Hot by: on September 11, 2008 6:47 pm
A loyalty program, of course, will not increase a customer's loyalty, so that should not be the overriding goal. Rather, the purpose of the program is to demonstrate the company's loyalty to a good customer, and often that surfaces in economic value like discounts, gift certificates, points, etc. Read More

Give millennials a reason to stay - The benefits that can help you retain young talent

Job-changing is fast and furious in the early years of millennials’ careers: Young adults born in the early ‘80s …
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BizSugar Contributor Builds Web Marketing Blueprint

From the beginning, Scott Dudley has focused on marketing for the Web, launching Lo Cost Marketing.com in November … More
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