Why is it important to adopt the principle of Under Promise and Over Deliver to manage the customer expectations. Customers who are pleasantly surprised with positive experience with your business will keep coming back to your business day after day.
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Under Promise, Over Deliver – Key to Business Success
Posted by AngelBiz under Customer ServiceFrom http://www.smallbizviewpoints.com 4115 days ago
Made Hot by: BusinessBloggerPro on January 15, 2013 2:28 am
Is the 'complaint culture' on the rise?
Posted by bOnline under Customer ServiceFrom http://blog.bonline.com 4117 days ago
Made Hot by: Sun Tzu Business Guide on January 14, 2013 12:56 am
New research has suggested consumers today are more likely to complain than they were five years ago, despite suffering less problems. Read more here.
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Brent Leary's Interview with Jon Ferrara of Nimble
Posted by lyceum under Customer ServiceFrom http://ego.posterous.com 4123 days ago
Made Hot by: bizyolk on January 9, 2013 2:03 pm
I got an aha moment after listening to Brent Leary's interview with Jon Ferrara, CEO of Nimble. What do you think? Is this the "holy grail" of social CRM?
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10 Things You Should Know About Attracting New Customers
Posted by bigmoneyweb under Customer ServiceFrom http://www.businessgross.com 4122 days ago
Made Hot by: OpenSourceMedia on January 7, 2013 1:57 pm
Running a business with the hope of adding new customers to the already existing ones is what makes business interesting. Many businesses have folded up because they failed to do the necessary things they should have done in attracting new customers.
It is nice when you can open a business and a Read More
It is nice when you can open a business and a Read More
Turning Your Clients into Ambassadors
Posted by AWAI under Customer ServiceFrom http://www.awaionline.com 4124 days ago
Made Hot by: techmedia on January 7, 2013 12:29 pm
I recently became a "club ambassador" at my health club. I guess I qualify since I've been a loyal member for about 15 years.
Ambassadors wear a wristband while working out so newer members or people checking out the club can ask questions. They can also find out how to use equipment and get the Read More
Ambassadors wear a wristband while working out so newer members or people checking out the club can ask questions. They can also find out how to use equipment and get the Read More
Improve the Brand Experience for Your Blog's Readers
Posted by Kirsten Jones under Customer ServiceFrom http://www.problogger.net 4128 days ago
Made Hot by: Monsieur Eraser on December 31, 2012 11:04 pm
Like any other business, your blog should give its customers a great branding experience. Your customers are essentially your visitors or readers, and the brand experience is the look and feel readers get when they visit your blog, explains Nadia Chaudhry of NadiaChaudhry.com. This post contains Ch
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How to make a $20,000 sale by telling the truth — Liber8me
Posted by Liber8me under Customer ServiceFrom http://www.liber8me.com 4133 days ago
Made Hot by: advertglobal on December 26, 2012 6:32 am
After one hour with him I had committed to spending the next two years and over $20,000 with him, travelling from Wellington to Auckland to do so. When all I had wanted was advice on one dodgy tooth.
How did this happen?
Quite simply, Dr Loy told me the truth. And was the first dentist in my ne Read More
How did this happen?
Quite simply, Dr Loy told me the truth. And was the first dentist in my ne Read More
7 Rules For Building Great Customer Service
Posted by bigmoneyweb under Customer ServiceFrom http://www.businessgross.com 4137 days ago
Made Hot by: problogger78 on December 21, 2012 5:17 pm
“There is only one boss – the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else”.
These are the word of Sam Walton, the founder of Wal-Mart Stores. They make a truth that every entrepreneur must always pay attention to – wit Read More
These are the word of Sam Walton, the founder of Wal-Mart Stores. They make a truth that every entrepreneur must always pay attention to – wit Read More
50 Acts of Kindness You Can Do for Your Customers
Posted by viclogic under Customer ServiceFrom http://businesstips.ph 4140 days ago
Made Hot by: MarketWiz on December 19, 2012 8:30 pm
Here’s a list of 50 random acts of kindness you can do for your customers. Helping them can help you in achieving your business success. But remember to do good things to others without expecting anything in return.
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Want to Improve Sales and Customer Retention? Keep your Promises
Posted by AngelBiz under Customer ServiceFrom http://www.smallbizviewpoints.com 4143 days ago
Made Hot by: xxysystem90 on December 19, 2012 5:48 am
The formula for success in small business is simple – keep the promises you make to your customers. Under promise and over deliver is how you can keep customers.
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