Building trust by making different promises

Building trust by making different promises Avatar Posted by d2kd3k under Customer Service
From http://www.clarkeching.com 3542 days ago
Made Hot by: on June 12, 2008 3:50 pm
Many projects and products make promises that rely on faith and finger crossing, and when they fail they destroy customer trust. But making different promises, the way Apple and Google do, can wow your customers and increase their trust, loyalty, and satisfaction. Read More

The difference authenticity makes

The difference authenticity makes Avatar Posted by d2kd3k under Customer Service
From http://www.harari.com 3544 days ago
Made Hot by: on June 9, 2008 8:40 pm
Here's the secret, and whisper it to all your sales and marketing folks, to all your service people, to anyone whose work will somehow touch and impact the customer's experience: As customers, we are absolute suckers for authenticity. Read More

What Malpractice Suits Teach Us About Customer Service

What Malpractice Suits Teach Us About Customer Service Avatar Posted by d2kd3k under Customer Service
From http://trustedadvisor.com 3560 days ago
Made Hot by: on May 28, 2008 1:41 am
The key factor in causing or preventing malpractice suits also affects your customers and clients (and employees) in the business world. Are you building happy customers or cruising for a lawsuit? Read More

Do you take responsibility for the service your company provides?

Do you take responsibility for the service your company provides? Avatar Posted by JulieR under Customer Service
From http://blog.em4b.com 3564 days ago
Made Hot by: on May 21, 2008 6:17 pm
Tips on taking responsibility for the service your company provides Read More

Identify Express Service Potentials For Your Small Business

Identify Express Service Potentials For Your Small Business Avatar Posted by TheProfitRepairman under Customer Service
From http://www.usatoday.com 3585 days ago
Made Hot by: on April 29, 2008 11:39 am
Take a look around your business unit, listen to your associates and customers, keep abreast of market trends and your competition, and never stop asking yourself, “Is there an opportunity to convert and deliver this or any process in the operations and sales functions to an express service module?” Read More

Pick up the phone every now and then!

Pick up the phone every now and then! Avatar Posted by JulieR under Customer Service
From http://blog.em4b.com 3592 days ago
Made Hot by: on April 25, 2008 1:18 pm
Tips on how picking up the phone can really help with your small business. Read More

Do You Really Know What Your Customers Want?

Do You Really Know What Your Customers Want? Avatar Posted by sanssecret under Customer Service
From http://ezinearticles.com 3589 days ago
Made Hot by: on April 24, 2008 8:05 pm
An article I've written and published on EzineArticles, emphasising the importance of researching exactly what your customers want. Susan Coils Read More

3 Ideas for Customer Retention Programs

3 Ideas for Customer Retention Programs Avatar Posted by luckycharmer under Customer Service
From http://tmt.targetmarketingmag.com 3595 days ago
Made Hot by: on April 18, 2008 10:12 pm
To hold onto customers, whether they're brand-new or have been interacting with your company for years, consider the following three tips from direct marketing consultant Lee Marc Stein and copywriter Mark Hallen. They were recently featured in Stein's e-mail newsletter, Increasing Return on Marketing Dollars, along with 18 more ideas for improvin Read More

How your website's info can affect in-store sales

How your website's info can affect in-store sales Avatar Posted by wontonu under Customer Service
From http://www.emarketer.com 3613 days ago
Made Hot by: on April 1, 2008 5:28 am
A recent survey group found that two-thirds of online buyers spent more than 30% of their total shopping time researching products on the Web. Their purchasing decisions are largely made before they set foot in the store. Since these shoppers can get their information from just about anywhere, what can retail merchants put on their Web sites that Read More

The End of Customer Service (As We Know It)

The End of Customer Service (As We Know It) Avatar Posted by ILuvMktg under Customer Service
From http://www.allbusiness.com 3614 days ago
Made Hot by: on March 31, 2008 3:44 pm
Time Magazine's online edition claims customer service is going away. If we are to believe a recent article in Time, before long we'll be self-servicing ourselves in every way imaginable from grocery checkout, to hospital check-in, from computer trouble shooting to phone bill and credit-card problem resolution. Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
Subscribe

How To Make Sure Sponsored Content Gets Clicked

If you're trying to get visitors to click your sponsored content, try using an image with a celebrity or with eye … More
Editor's Picks


Share your small business tips with the community!
Have you tried BizSugar's new video posting feature?
It's time to up your game with video on BizSugar!
Post your small business video to BizSugar today!