BizSugar.com › Technology › Zopim Review - Simple And Engaging App For Customer Support

The beauty of Zopim Live Chat lies in its seamless user experience. Configuration of the solution is as simple as embedding a JavaScript applet into each page of your website. Zopim chat widget is docked at a corner and helps visitors, only if they need help navigating your site. The real action, however, happens in the backend. Using the configuration specifics, a customer support agent can view invaluable data regarding the visitors such as number of past visits, chats, time on site or pages navigated by them. You can also see specifics pertaining to the visitor’s browser, platform, device, IP address, and their location.