BizSugar.com › Technology › Zendesk Review - Support and Engage Your Customers

The name Zendesk implies a peaceful experience for businesses. On a large scale it delivers. The Zendesk software is simple enough that ordinary people can use it effectively. The software is scalable so that it can accommodate small businesses as well as major corporations. The forums are there to provide advice, helpful hints, and even commiseration on the rare occasion that problems do arise. The training is first rate. These are all great things in the world of business today.

The downside comes with the scope of the service. While the software is easy to navigate and use and there is extensive training, it can seem a bit overwhelming at first. This is especially the case with smaller operations where one person is doing all the digging. Once the learning curve is over, however, it’s smooth sailing.