Millennials want access to information and services at their fingertips – anytime, anywhere! This calls for IT service desks to be careful and proactive, especially with cases of rumor management and brand management. IT organizations need to extend services to multiple channels offering a consistent experience as user experience takes over as the most important factor driving customer satisfaction and revenues.
Millennial expectations affecting Enterprise Service Desk Management
Posted by yorkecomm under TechnologyFrom http://www.wolkensoftware.com 2942 days ago
Who Voted for this Story
Subscribe
“Javelyn: Thanks for sharing these ideas. I see the potential for a...”
“Adam: Thanks for your response and input on how to do posts reels on...”
“Yeah, that's a difficult one to solve.
There are a few things you can do,...”
“Mike: Attention grabbing headline! I will bookmark your post and read...”
“The hard thing with the timing, is if you have an international audience...”
Comments