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The Many Unheralded Perils of Automating Your Customer Service

The Many Unheralded Perils of Automating Your Customer Service - https://www.entrepreneur.com

Posted by amabaie under Strategy
From https://www.entrepreneur.com 2840 days ago
Made Hot by: MMarquit on July 22, 2016 1:22 pm

You'll find hundreds of articles praising the benefits of automation. You'll find very few warning of the dangers. This is one of the very few.

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Comments

Written by tiroberts
2832 days ago

Great insights. Thanks for sharing.

- 0 +

Written by crom84
2837 days ago

Dealing with bad, automated customer service is maddening. Its enough for me to go to the competition!

- 0 +

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