BizSugar.com › Strategy › Online Reputation Management: How to Identify Detractors using an NPS Tool

Detractors have a negative impact on your reputation by leaving negative reviews on the web. They tend to spread negative word-of-mouth making sure their bad experience is heard by as many people as they know.

It is crucial to identify Detractors as soon as possible and be proactive in solving their issues. Here is how to identify them using NPS tools.