Who better to ask about ways to improve your business and customer service processes than the people that work with them everyday? Only customers and customer service reps are in the trenches actually dealing with your systems directly so it makes sense that they would provide the best feedback.
Listen to Your Employees, Not Just Your Customers
Posted by
popularpicks under Strategy
From https://hbr.org 2802 days ago
Made Hot by: FutureVision on August 18, 2016 1:48 pm
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