Small businesses are famously agile and attuned to the wants and needs of their customers. But as they begin to grow, or as market conditions begin to change, staying on top of customer requirements can be a tricky feat. If relationships become too tenuous, an aggressive competitor will prey on those weaknesses and poach “at risk” customers.
Are Your Customers Satisfied? - Using Online Surveys Effectively
Posted by roseanderson under StrategyFrom http://www.smbceo.com 5387 days ago
Made Hot by: on August 2, 2009 4:59 pm
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