So let’s assume you wowed them using the hints from Part I and Part II, and your leads are ready to begin working with you. There are 3 touch points to be aware of. Let’s take a look at each.
Now it’s time to land this lead and get a project. We have three touch points between now and when you start your project:
1. Post-appointment follow-up
2. Delivery of estimate and purchase link
3. Booking the first project call
Superior Customer Experiences-Part III
Posted by
lkpetrolino under Startups
From http://365daysofstartups.com 261 days ago
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