Studies of customer profitability in many businesses have found that only a small percentage of accounts are responsible for all of the firm's profits once costs related to acquisition, service, and support have been factored in. The staggering truth is simply this: many customers cost more to serve than they bring in revenue!
How to Grow Your Business by Firing Customers
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From http://www.squidoo.com 1779 days ago
Made Hot by: on July 9, 2008 5:48 pm
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