Studies of customer profitability in many businesses have found that only a small percentage of accounts are responsible for all of the firm's profits once costs related to acquisition, service, and support have been factored in. The staggering truth is simply this: many customers cost more to serve than they bring in revenue!
How to Grow Your Business by Firing Customers
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From http://www.squidoo.com 1416 days ago
Made Hot by: on July 9, 2008 5:48 pm
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“very handy tips Amber. Thanks for sharing on Bizsugar.com...”
“Thanks Sian. It's sadly very true, even when a business does monitor a...”
“This is something I wonder about too Ileane. I wish I could write more for...”
“Great post John. So many businesses forget to measure how they are doing...”
“Great insights from your guest blogger Rich....”
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