I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they still don’t think of customers as their friends. More disturbingly, others do have customers, but the customer service program consists of an informal focus on “problems,” rather than a proactive effort to establish a positive relationship with friends.

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Written by HeatherStone
406 days ago

Hi Martin, I agree 100% with these customer service recommendations, however it drives me nuts how employers expect employees to deliver what's on your list for so little compensation. I think customer service is paramount, yet it's like childcare: so completely important, yet we pay the people responsible peanuts. What are your thoughts?



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