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The biggest bad guy in town is now Scope Creep. He’s a sneaky one. Convincing you that just one more freebie, upsell or phone call won’t bite into your profits.


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Comments


Written by SmallBizFinance
4656 days ago

Would love *your* feedback. Should I be given 10 demerits for poor customer service? Or am I simply holding the (profitable) line?
- 0 +



Written by m4bmarketing
4656 days ago

I think it is a little of a case of "it depends". However you have made really valid points and as your article shows it does add up. I also think you need to set the boundaries because it is your business and you can't expect clients to automatically know.

No demerits from me.

Susan
- 0 +



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