Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. Today’s customers definition of service is the sum total of their “experience,” covering all aspects of their relationship, including the shopping and buying process, as well as ongoing assistance.
7 Rules for Providing Exceptional Customer Service
Posted by martinzwilling under StartupsFrom http://blog.startupprofessionals.com 2618 days ago
Made Hot by: BizWise on February 1, 2017 12:49 pm
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