Your customer experience should be transparent, direct, and social. It should be proactive and reactive, and you should engage with everyone, regardless of the types of insights they share. That’s the premise behind recently-released book, Hug Your Haters, by Jay Baer, who has provided data-backed metrics to support the reasoning that it helps to engage with your customers.
Why Hugging Your Haters Matters, and How to Do It
Posted by stillwagon428 under Social MediaFrom http://smallbiztrends.com 2902 days ago
Made Hot by: advertglobal on May 12, 2016 12:48 pm
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2898 days ago
2899 days ago
Your post is a great base for creating a new media policy that could become integrated with the general way of communication throughout an organization.