BizSugar.com › Social Media › Visualistan: Social Media And Customer Service [Infographic]

The instant gratification of social media has really changed the expectations of customers in terms of customer service satisfaction. People are using social media to communicate with businesses, and while this might sound great and exactly what businesses want, most businesses aren't ready to handle it. Learn more about how social media is having an effect on customer service, and ways to improve your customer service experience to handle these newly realized expectations.