Social Media Puts The "Service" Back Into Customer Service

Social Media Puts The "Service" Back Into Customer Service Avatar Posted by KEXINO under Social Media
From http://kexino.com 257 days ago
Made Hot by: Squawk Media on October 5, 2012 10:57 pm
As a company's customer service presence grows on social media channels, does "Customer Service" become part of "Marketing" - or the other way around?



Comments


Written by tcamba
257 days ago

Personally Gee, I think you are right. Social media creates a a more customer friendly approach in customer service. It's like you're really interacting with your customers, being friendly and all rather than a scripted outsourced customer support agent.Although, I don't have qualms about it.



Written by KEXINO
252 days ago

Thanks - much appreciated.



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