BizSugar.com › Social Media › Small Businesses: How To Handle A Negative Online Review

While negative feedback from customers via social channels can seem like a “hair on fire” moment, the ability to stay calm and think through your response options will greatly affect the outcome. Sites like Yelp and TripAdvisor can provide platforms for customers to talk about their experiences – good or bad – and can affect the online reputation of your small business. Negative reviews are not something to be ignored! Use these guidelines to sail through a negative review with flying colors.