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BizSugar.com › Social Media › Negative Comments? It’s our Time to Shine

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Negative Comments? It’s our Time to Shine

Posted by frankstrong under Social Media
From http://www.business2community.com 311 days ago

Did you get a negative comment? Bad customer review? Here's why this is an opportunity rather than a setback.

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Who Voted for this Story

1. frankstrong
   
2. fionamceachran
   
3. catcratching
   
4. tymartin
   

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Comments

Written by frankstrong
248 days ago

I love Scott Stratten's take on social media crisis -- if there's a game changer in social media that is it; it's a chance to take a (hopefully) momentary lapse, thrill a customer and transform them into an evangelist.

- 0 +

Written by HeatherStone
311 days ago

It's really amazing how concerned companies get about negative comments and how it stops some from really immersing themselves in the social media experience.

- 0 +

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