American Airlines, An Example of Great Customer Service Via Twitter

Posted by MSEO under Social Media
From http://authoritylabs.com 3583 days ago
Made Hot by: thecorneroffice on July 2, 2014 5:47 pm

Yesterday morning at 6:20 American Airlines left a message that my flight was cancelled. They had rescheduled our flight, but I had several questions so I called the number they left on the message. I was on hold for 35 minutes when I tweeted this:

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Comments

Written by harishbali
3574 days ago

You are sight - People who handle social media are more sensitive then people offline. Especially they are trained on backfires that can happen, if you don't reply fast and handle the situation. #qantasluxury is a recent case and is still alive. BTW good experience shared by you.

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