Would you ignore nearly two-thirds of your customers? Of course not! But in a recent study, only one-third of customers who Tweeted to a company about a complaint or issue got a response. Social media is a fantastic way to not only engage with your customers but address issues. Are you listening?
3 Ways to Create A Great Customer Experience Online
Posted by
divahound under Social Media
From http://divahound.com 3459 days ago
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