Those Damn Customers Just Get In The Way Of Doing Business!

Posted by dabrock under Sales
From http://partnersinexcellenceblog.com 4831 days ago

A friend called the other day. He's a senior executive in the financial side of his company. He was clearly frustrated, saying, Dave, I need your help! The people in this organization and many of the internal functions are killing us. They can't stand the customers! They think everything would be great if it weren't for those damned customers! How can I get them to understand --- I mean really understand that customers are what keeps us in business?

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Comments

Written by Adam_Gottlieb
4831 days ago

David,

"Customer centric companies don’t necessarily believe the customer is always right, but they do believe the customer must be heard, engaged, responded to, and always valued."

This is spot on.... Balance is the key.

And it's amazing how many businesses seem to be so disconnected and disinterested in the very people who are funding their paychecks.

Adam

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Written by amabaie
4831 days ago

I love it. Yes, sometimes it does seem that the customers keep interrupting our flow. It helps to imagine yourself yelling "Bingo!" every time a customer wants your ear. Or "Jackpot!"

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