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What makes one small business stand out from all the rest? Nine times out of ten its the owner. What the owner does, what he says and how he treats ...Customers for Life?



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Written by ShawnHessinger
732 days ago

Great post. I've seen different variations of this line of reasoning and maybe the best is the old business adage that it costs more to get a new customer than to retain an old one. So if you sell a product or service that a customer continues to need, by all means, hold on to them.
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