Customer Retention, Whose Job Is It Anyway?

Customer Retention, Whose Job Is It Anyway? Avatar Posted by dabrock under Sales
From http://partnersinexcellenceblog.com 1862 days ago
Made Hot by: ObjectOriented on April 24, 2013 11:42 pm
I wrote, Customer Retention-Different Approaches, the other day.  It stimulated a lot of discussions.  One of the most interesting was with my friend Brian





Comments


Written by AngelBiz
1858 days ago

You couldn't have put any better. Anyone who thinks only sales is responsible for making customers come back obviously hasn't talked to customers. I would also add that ultimately the responsibility lies with the management who decides the goals and agenda for all the departments you mentioned above.

It also helps to put human touch in all the customer interactions. Anyone who has dealt with the myriad phone prompts when calling customer service can attest to this.



Written by HeatherStone
1863 days ago

Hi David,

Lot of posts recently about customer retention it seems. And why not? It's an important topic. But you're right, of course. Customer retention is everyone's business, but, of course, everyone at your company should know how to do their part in the process. Thanks for sharing with BizSugar



Log in to comment or register here.

Give millennials a reason to stay - The benefits that can help you retain young talent

Job-changing is fast and furious in the early years of millennials’ careers: Young adults born in the early ‘80s …
Subscribe

People Don't Care That You Sell Their Data

Will sites like Ello ever replace Facebook? Social media guru Gary Vaynerchuk doesn't think so. On a recent … More
Editor's Picks


Share your small business tips with the community!
Have you tried BizSugar's new video posting feature?
It's time to up your game with video on BizSugar!
Post your small business video to BizSugar today!