I wrote, Customer Retention-Different Approaches, the other day. It stimulated a lot of discussions. One of the most interesting was with my friend Brian
Customer Retention, Whose Job Is It Anyway?
Posted by dabrock under SalesFrom http://partnersinexcellenceblog.com 3995 days ago
Made Hot by: ObjectOriented on April 24, 2013 11:42 pm
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Comments
3991 days ago
It also helps to put human touch in all the customer interactions. Anyone who has dealt with the myriad phone prompts when calling customer service can attest to this.
3995 days ago
Lot of posts recently about customer retention it seems. And why not? It's an important topic. But you're right, of course. Customer retention is everyone's business, but, of course, everyone at your company should know how to do their part in the process. Thanks for sharing with BizSugar