Customer Retention, Customer Service, Customer Experience The Rant Goes On

Posted by dabrock under Sales
From http://partnersinexcellenceblog.com 419 days ago

I've come to learn, I own the PROBLEM, that is the computer doesn't work. The very helpful people seeking to resolve my problem are actually following up only on their portion of the problem--

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Written by HeatherStone
419 days ago

You know, Dave, Martin Zwillig has a recent post on customer loyalty here on BizSugar and it seems to me the ideas of your post are closely related (and really important for anyone who runs a company to consider!) Customer loyalty must be earned, and it seems to me that looking to some of the issues you raise in one great way to do that.

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