BizSugar.com › Resources › Top 20 Help Desk Software Solutions of 2017

Help desk software is a suite of tools that enable you to provide information or support to customers with concerns, complaints or inquiries about your product or service. It is a platform that unifies queries from various customer-facing support channels, such as, live chat, email integration, web contact forms, phone, mobile and social media.

Among its key benefits, help desk software automates cumbersome tasks, including ticket sorting, routing, updating and answering FAQs through self-service, allowing a small support team to handle volumes of tickets daily with efficiency. It also generates reports to help you assess the team performance or drill down to agent metrics. These are the standard features. Like most business solutions, help desk apps come in many shapes.