BizSugar.com › Resources › Small Business Needs "Constructive Paranoia" to Keep Customers

Does your small business need "constructive paranoia" to keep your customers from leaving? If you're not sure what this means, watch the video on this link to learn more from speaker Kevin Kelly about why it may be helpful for small business to take fear of losing customers to manic proportions. According to Kelly, lots of customers leave for no reason at all, so it's best to plan for the worst.