BizSugar.com › Resources › List of Best Service Desk Software Solutions for 2018

Service desk software is often equated with help desk software. However, help desks fall under the scope of service desk software, and are the specific solutions applied when it comes to customer queries. Despite being interchangeably used, both software systems have the common purpose of extending efficient customer support. Service desk systems simplify the connection between customers and the help desk or customer support team and usually carry tools and features for issue tracking, ticket management, knowledge base, reporting metrics and statistics, and help desk portals, among others. In this list of best service desk software solutions, we’ll go over some of the most feature-rich and top-notch systems as compiled by our editors.