BizSugar.com › Resources › Freshservice Review – A Modern Approach to IT Service Desks

f there’s one department that gets labeled as complicated, it’s usually IT. Information technology departments deal with complex systems and detail-oriented tasks that other groups within large organizations don’t typically handle. Now, an online ITIL service desk is trying to change that perception. Freshservice has come up with a refreshingly simple alternative to popular ITSM tools.

In this Freshservice review, I will take a close look at Freshservice and describe how the online service desk software works for businesses large and small. In describing some of the major benefits that Freshservice provides to its users, I hope to also showcase what it is that makes Freshservice stand apart from other SaaS service desk competitors. Finally, I will offer my ultimate review of whether Freshservice is a product that internal IT admins should check out.