Using Your Blog for Reputation Management

Posted by Squawk Media under Public Relations
From http://blog.supermedia.com 3984 days ago
Made Hot by: NanoTechnologyMedia on May 23, 2013 10:45 am

You already know that conversations about business are happening online, all over the place. People can write reviews, comments, complaints, blog posts...

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Comments

Written by HeatherStone
3984 days ago

Hi Marion,

Reputation management is a great use for your blog. I especially like your first point about giving people a specific place to complain. Having said this, I would add one caveat. Be prepared for complaints to come your way on any channel customers have open to them. This could be your Facebook page, Twitter stream, Yelp page, blog comment section, on their own blog...the list goes on and on. The moral of the story is that just because you give people a place to complain doesn't mean that's where they'll do it. Thankfully your blog also gives you the opportunity to address these issues as they arise. Loved reading your post on the BizSugar community.

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