In the profit-centered business, customer happiness is merely a means to an end: maximizing profits. In the customer-centered business, customer happiness is an end in itself, and will be pursued with greater interest, passion, and empathy than the profit-centered business is capable of.
Social Responsibility and the Small Business
Posted by JohnH under Public RelationsFrom http://searchengineland.com 5780 days ago
Made Hot by: on July 22, 2008 11:00 pm
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