BizSugar.com › Online Marketing › Strategies to Handle Negative Posts and Feedback - The Wishpond Blog

It is nearly impossible to please 100% of the people 100% of the time. In today’s online driven society, even solid, customer service oriented businesses occasionally fall victim to a negative post, comment or feedback. If it hasn’t happen to you yet, consider yourself lucky. When it does, don’t panic. It is important to understand that it’s not necessarily the comment itself that may damage your business; rather, how you handle it. This article will discuss some ideas on how to address unfavorable posts and help minimize the negative impact.

Let’s begin by taking a look at what not to do