As many of you readers know, we run a successful SEO practice here in the Hamilton area…and it’s really what gets up up each day. That said, you may also know that we work damn hard here too for our startup community…and I am only one “spoke” in that wheel…but it surely provides us with lots to do – and to think about too.

Enter my point today – that as a startup founder you need to speak to your customers BEFORE you bloody well go off on a tangent – lengthy rant on!

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