Okay, you’re working on your site design, and the navigation and how the user is expected to use the site looks pretty easy to use, right? Well, have you tested that user interaction?

Thought not….I’m always surprised at how many clients coming to us have not tested their own site at all. You or your web team developed the user interface, so you know how things work…so what’s the problem? Sigh…the problem is that you know the interface but your users don’t. And they’re the ones who NEED to know the navigation, the forms, the hierarchy….they need to intuitively grasp what needs to be understood to work their way through your site….to arrive at a buying decision…else the site – and all your hard work and effort and cash are lost!


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